Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from

Orders shipped within USA are free. we do ship international for a $25 USD fee

Which payment methods are accepted?

We accept PayPal and all major credit cards. we also provide pick up and cash on delivery for orders made within NEW YORK State 

How long will it take for my order to ship?

Customers can expect their orders to arrive within 5-10 days for domestic addresses and 1-2 weeks for international, military, and PO box addresses.

How secure is shopping in the Online Shop? Is my data protected?

All data is secured with 256bit SSL Certificate Secure Connection.

Are all products sold at 23instock authentic?

Yes, all of our inventory is guaranteed authentic.

How can I make changes to or cancel my order?

Please contact customer support at Please note: we are unable to process cancellation requests once an item ships.

Will customs and duties be included for international orders?

No. Custom and duty fees for international orders are billed upon package delivery. we try our best and send products as gifts to avoid customs charges.

Will I be charged sales tax?

No tax will be charged on any order

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9911 Corona Avenue, Suite 305, Queens, NY 11102, USA

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